Return & Refund Policy

Within 30 days of your purchase, you can easily return it for a refund if you're not entirely happy. You can use the guidelines below to file a return request on your order page. We'll try our hardest to comply with your request. First and foremost, please make sure to contact us by email at [email protected].

Conditions for Return and Exchange

• Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
• Please note: We do not accept the return of any fake products unless defective or faulty.

General Return Process

• Sign in to your account or look up a previous order and select the items you would like to return or exchange.
• Returning items can be sent back in the original packaging with the provided return label.
• We'll track your return items back to us and let you know once they arrive.
• Once back in our warehouse, your returned items will be inspected, processed, and refunded ASAP!

Costs

• Should the return arise from our errors (such as: defective products, issues with product quality), you will receive a complete reimbursement.
• The customer is responsible for paying the shipping costs if the return is the result of an issue with the buyer (such as not liking or wanting the item, ordering the incorrect product or size).

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Non-returnable items:

• Please note that all accessories, and items marked 'FINAL SALE', 'FLASH SALE', 'CLEARANCE', 'HOLIDAY SALE' and 'MYSTERY BOX' are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned item(s).

Policies

• For all returns, it is advised that you utilize a traceable delivery option to make sure your package gets back to us securely. Any loss or damage to packages that are returned to us is not our responsibility.
• Within 30 days of receiving your order's final package, you may return any products (with the exception of final sale/clearance items, free gifts, swimwear, underwear, panties, and accessories). Note: After completing the online return request form, you must email us a photo of the issue or defect.
• Return shipments need to be approved. Refund requests that are not approved by customer service will not be processed. You are not permitted to return the item(s) to the address listed on the package you received. The processing of your return will be impacted by the fact that it is not our return address.

Please don't hesitate to get in touch with our customer support team if you need more help or have any queries regarding our returns policy. Our pleasure is to offer you assistance and respond to your inquiries.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	AG GERONTECH SOCIAL ENTERPRISE LIMITED
Company Address:	3 Salisbury Road, Tsim Sha Tsui, Kowloon Room 1426, 14th floor, Star Hotel HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help